Retail Excellence Specialist (m/f/x) Düsseldorf (maternity cover) - #2781847

Position

Retail Excellence Specialist (m/f/x) Düsseldorf (maternity cover)

Profile

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

Role Purpose

Support consistent, efficient and compliant retail operations across stores and corners. Translate operational priorities into practical guidelines, coordinated projects and actionable reporting, working with store teams, internal specialists and external suppliers. Limited until End of 2028.

You will excel and enjoy this position if you are ready to actively handle the following missions:

Maintenance:

• Conduct regular visits to stores and corners to assess maintenance needs, follow up on issues and support consistent operational standards.
• Define and coordinate improvement projects that strengthen store operations and operational excellence.

Health & Safety and Audit Compliance:

• Coordinate the rollout of health and safety guidelines and standards, supporting store teams with implementation and follow-up.
• Monitor adherence to applicable legal and internal requirements in collaboration with the relevant specialist teams; escalate gaps and track corrective actions.
• Act as a key partner to the Internal Audit Manager, supporting audit preparation and follow-up on agreed actions.

Retail Digital Tools & IT:

• Support the adoption and effective use of retail digital tools, including Beauty Scan, S+ and Maple.
• Coordinate retail input and pilot-store support for IT projects and rollouts, working closely with IT and store teams.
• Maintain an overview of retail digital tools and hardware, track operational issues and follow up with IT on resolution.

Loss Prevention:

• Coordinate the implementation and follow-up of loss prevention measures, including CCTV, access controls, alarm systems and operational checks, with maintenance and relevant specialist teams.
• Support shrinkage analysis, identify operational improvement opportunities and track agreed action plans.

Vendors:

• Coordinate external suppliers during the year related to different projects. (sourcing, creation, KPI’s set up, follow up and action plan)

Retail Excellence & Continuous Improvement:

• Support ATOSS change management and the consistent implementation of working-hours processes, in collaboration with the relevant teams.
• Own the Store Handbook, coordinating cross-functional updates and ensuring clear, accessible operational guidance.
• Prepare retail KPI reports and analysis, highlight trends and translate findings into actionable recommendations.
• Coordinate the rollout of operational guidelines and track implementation and follow-up actions.
• Evaluate retail processes, gather store feedback and recommend practical improvements.

Do not hesitate to apply if you have… or if you are …

• Strong project coordination skills, with the ability to manage priorities and follow through on actions.
• Able to collaborate across departments and coordinate external stakeholders and suppliers.
• Hands-on, solution-oriented approach and a strong sense of ownership.
• Practical technical understanding of store operations, maintenance and retail IT.
• Strong analytical skills and the ability to turn data into clear recommendations.
• A degree in business, economics or a technical discipline, or equivalent education.
• At least 3 years of relevant experience, preferably in a retail environment.
• Experience supporting the implementation of health and safety standards is an advantage.
• Strong technical and IT skills, with an understanding of retail systems and digital tools.
• Strong proficiency in Microsoft Office, particularly Excel for reporting and analysis.
• Fluent in German and English

Key Success Measures:

• Timely, accurate reporting and actionable analysis.
• Effective contribution to retail excellence budget planning and follow-up.
• Maintenance issues resolved within agreed timelines, with timely escalation of delays.
• Operational readiness for new store openings against agreed milestones.
• Audit findings followed up and corrective actions completed within agreed timelines.
• Health and safety risk assessments followed up and agreed actions tracked to completion.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.

• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.