E-Commerce Manager Germany, Switzerland, Denmark & Sweden (maternity cover) - #2779556

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

The E-Commerce Manager is responsible for driving the commercial growth and operational excellence of the brand's digital business across owned e-commerce channels and third-party platforms.

The role owns the local e-commerce strategy and commercial roadmap, translating global brand direction into impactful local execution while ensuring sustainable revenue growth, profitability, brand equity, and an elevated luxury customer experience.

Acting as the key interface between local and central teams, the E-Commerce Manager leads cross-functional collaboration across merchandising, marketing, CRM, digital media, customer service, supply chain, and IT to deliver a seamless, consistent, and high-performing omnichannel customer journey.

You will excel and enjoy this position if you are ready to actively handle the following missions:

Digital Business Strategy and Execution

• Define and execute the e-commerce roadmap across owned channels and third-party platforms in alignment with Central and regional business objectives.
• Secure local online assortments, pricing, and campaigns are in line with overall commercial strategy
• Monitor and analyze business performance, customer behavior, and market trends to identify growth opportunities and drive data-informed decisions.
• Oversee the integration of brand storytelling and commercial impact in digital initiatives
• Identify and develop new digital business opportunities while ensuring alignment with the brand's positioning and long-term strategy.
  
  

Campaign Management and Channel Optimization

• Plan with RGDA seasonal activations & and promotional events
• Collaborate with CRM, paid media, and content teams to ensure consistent and effective campaign execution across digital touchpoints.
• Optimize merchandising logic, product availability, and digital shelf execution
• Supervise SEO & GEO, and on-site search to drive qualified traffic
  
  

Experience And Operations Oversight

• Ensure smooth e-commerce operations, including order management, fulfillment, and returns
• Collaborate with Central eCom and tech teams to improve site usability, navigation, and personalization
• Partner with customer service and supply chain to resolve service issues and ensure operational excellence and customer satisfaction.
• Lead continuous improvements on platform features, tools, and integrations in close collaborations with Central IT teams.
  
  

Leadership and Stakeholder Management

• Lead and develop the team of e-commerce specialists and merchandisers
• Align priorities and performance metrics across internal teams and external partners
• Prepare business reviews and performance reports for senior leadership
• Contribute to budget planning and forecast alignment
  
  

Do not hesitate to apply if you have… or if you are …

• Sales forecasting and budgeting experience
• Skilled at providing the best Customer Journey & CRO
• Good Data Analytics & KPI management skills
• Experience with Commercial operations incl. pricing and promotions
• Experience with managing a Trading calender & activity planning
• Catalogue & Category performance skills
• Customer Relationship & Customer Service Management skills
• Application Commerce & Optimization experience
• SEO & GEO experience
• OMNI channel understanding and experience
• Web PL Management experience
• SFCC experience is a plus
• Strong Hands-on mentality
• Able to work in agile & flexible environment
• Problem Solving skills
• A Strategic Thinker
• Good at Decision Making
• Adaptability & Collaboration skills
  
  

Here, You Will Find

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.
  
  

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.