Retail Operations & Maintenance Manager (m/f/x) Düsseldorf in Full Time - #2773082

SEPHORA


Date: vor 19 Minuten
Stadt: Düsseldorf
Vertragstyp: Ganztags
SEPHORA
Key Responsibilities

Project Delivery & Investment Management

  • Manage Sephora DENS CAPEX projects, including new store openings, relocations, renovations and other brick-and-mortar initiatives.
  • Support the evaluation and negotiation of potential store locations through detailed site assessments, reviewing technical feasibility and timelines with the Retail Director.
  • Oversee the full project lifecycle, from design and construction to installation and final handover.
  • Develop and manage detailed project plans, timelines and budgets; identify and mitigate risks to delivery, costs and resources.
  • Conduct regular site visits to monitor project delivery, store operations and maintenance needs.
  • Coordinate Offer, Supply Chain and Logistics teams to ensure products and supplies are available on time.
  • Organize store implementation with Retail teams and HQ support, and contribute to other retail projects.

Store Operations, Maintenance & Supplier Management

  • Manage Sephora DENS OPEX projects and other store expenses, maintaining high operational and maintenance standards.
  • Lead tender processes for construction, maintenance, security and cleaning services.
  • Define scopes of work, evaluate proposals and coordinate contracts with Procurement.
  • Monitor supplier performance through KPIs, audits and regular reviews; identify cost efficiencies while maintaining quality and compliance.

Stakeholder Collaboration & Coordination

  • Act as the key contact for projects, maintenance and retail operations within the DENS Retail Operations Team, reporting to the Retail Director.
  • Coordinate communication with architects, general contractors, property owners, landlords, relevant authorities and internal stakeholders.
  • Partner with Retail, Merchandising, IT, Security, Finance, Offer, Supply Chain and Trade teams to support effective project delivery and efficient store operations.
  • Build strong working relationships with DENS CODIR and the Sephora Europe team in Paris.

Key Objectives

  • Deliver new store openings, relocations, remodeling and refurbishment projects on time, within budget and to a high standard of execution.
  • Create an excellent customer experience in stores and corners.
  • Maintain effective budget control and resource allocation.
  • Maintain high standards of store maintenance and operations in line with agreed KPIs.

Personal Skills & Competencies

  • Strong prioritization, self-management and organizational skills.
  • Attention to detail and the ability to oversee multiple projects simultaneously.
  • Sound judgment in budget management and resource allocation.
  • An analytical mindset and a practical, solutions-oriented approach to problem-solving.
  • Excellent communication and relationship-building skills across departments and with external partners.
  • Enthusiasm for beauty, retail and innovation.
  • Strong leadership and cross-functional collaboration skills.

Experience & Technical Skills

  • At least 3 years of experience in retail expansion, retail operations, real estate development, project management, architecture or an equivalent field.
  • Demonstrated experience managing complex projects involving multiple stakeholders.
  • Strong experience in budget planning, management and reporting.
  • Ability to manage multiple projects across different countries.
  • Ability to work independently and collaboratively as part of a team.
  • Ability to coordinate diverse, cross-functional teams.
  • Willingness to travel within the DENS hub.
  • Proficiency in MS Office, particularly Excel.
  • Fluency in English and German.

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