Account Manager - #2724477

Dr. Martens is more than a brand - it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place.

At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They’re not just words - they’re how we turn passion into progress.

WHERE YOU SIT

As our Account Manager, you’ll be part of the Commercial team working closely with brilliant people across the business and reporting into Sales Manager. You’ll be right at the heart of fast‑moving projects that shape how we show up for our consumers - today and tomorrow.

WHERE YOU CONTRIBUTE

This role is pivotal in driving revenue growth and strengthening brand presence through strategic account management. It supports our consumer-centric strategy by ensuring that wholesale partners deliver an exceptional brand experience, aligning assortments and activations with consumer needs. The Account Manager enables value capture by translating global frameworks into market execution, fostering long-term partnerships that elevate Dr. Martens in premium distribution channels.

Core Accountabilities

As our Account Manager, you will be responsible for:

• Owning and managing end-to-end relationships with assigned bricks-and-mortar and pureplay retail accounts, ensuring alignment with commercial objectives and brand positioning.
• Developing and executing account strategies with the Sales Manager, driving growth, profitability and performance across channels.
• Forecasting and managing seasonal demand, monitoring account performance and proactively communicating risks, opportunities and commercial insights.
• Collaborating and negotiating across internal teams and customer partners to deliver strong assortments, seamless execution, competitive terms, pricing and promotional plans within global guardrails.
• Driving account performance and customer insight, ensuring operational standards are met, maintaining accurate CRM/ERP data and representing the customer voice across product, merchandising and go-to-market decisions.
  
  
  

Key Skills & Capabilities

Put simply, the key things we’re looking for are:

• Proven account management experience within fashion or footwear, ideally across multi-channel environments.
• Strong commercial acumen, with the ability to balance revenue growth, margin protection and brand equity.
• Excellent negotiation, influencing and communication skills, with confidence managing complex internal and external relationships.
• Strong analytical, planning and organisational skills, with the ability to interpret data, prioritise effectively and manage multiple accounts and deadlines.
• Collaborative, adaptable and resilient, with proficiency in Microsoft Office (Excel, PowerPoint), ERP/CRM systems (e.g. JBA), and a passion for the brand, consumer trends and premium/alternative craft segments.
  
  
  

WHAT’S IN IT FOR YOU?

• Hybrid working
• Welcome free pair of Docs
• 65% off all Docs
  
  
  

READY TO FILL YOUR BOOTS?

If you’re excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we’d love to hear from you.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.