Employee Relations - #2707363

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Risk Management System Development: Build a labor risk control system, conduct regular internal audits, and handle employee conflicts, complaints, and labor disputes; analyze cases of involuntary turnover and no-show resignations, and propose improvement recommendations to reduce labor risks and maintain stable labor relations.

Policy Research and Implementation: Monitor and understand labor laws and regulations, revise HR management work packages and process systems; promote the implementation of labor policies, organize labor law training, and enhance HRBP capabilities in dispute resolution to ensure labor compliance.

Dispute Handling and Guidance: Handle major complaints, disputes, and litigation cases, guide and assist HR Business Partners in resolving daily employee relations issues to prevent escalation; provide legal advice to prevent potential labor disputes and protect both employee rights and company interests.

Resignation and Labor Management: Manage the resignation process, analyze turnover data, and optimize the resignation procedure; handle abnormal resignations such as no-shows and develop preventive measures; coordinate labor management matters and process special working hour applications to standardize labor management practices.

Team Management and Empowerment: Responsible for building, evaluating, and developing the labor management team; develop training plans (e.g., HR professional skills, labor arbitration cases); monitor industry trends, publish HR news updates, and continuously improve the team’s professional level and the company’s labor environment.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.