Customer Maintenance Manager - #2625071

We are recruiting for a Customer Maintenance Manager to join our business in Germany.

Position Title:

Customer Maintenance Manager

Duration:

1 year contract

Start Date:

ASAP

Location:

Dusseldorf, Germany

Contact:

Iulia Balan | +49 (0) 89 23 88 98 62

Working closely with the Account and the Service/Solution teams you will assume the following responsibilities:

• Manage the Maintenance team to set up processes that are aligned with the Customer operations and customer contract while keeping within the allocated
  

• Maintenance management resource plans
  

• Directs all Maintenance related activities to ensure time schedules are being achieved and all quality standards are being implemented according to the Contract
  

• Overall management of the complete Maintenance Organisation towards the Customer.
  

• Responsible for overall Maintenance team morale and achieving the Maintenance goals and
  

• maintaining the planned cost base
  

• Work closely with the Head of Operation in ensuring resourcing needs are made known in advance of requirements.
  

• Under the guidance of the Line Manager, the jobholder is expected to perform (but is not limited to) the following tasks:
  

• Responsible for the overall coordination of the Maintenance Set-up
  

• Builds up the Maintenance team and ensures the office/location/staff/tools are established as per the Maintenance requirements
  

• Direct interface with the Customer Operations management team
  

• Establish contract deliverables and assigns to Maintenance team, review deliverable achievements on regular basis and take necessary measures to ensure the overall contract compliancy
  

• Responsible to prepare high level Maintenance plans for the customer, and deliver on the set targets with minimal diversions to the plans
  

• Ensures Maintenance team understands clearly the Maintenance objectives and deliverables targets and deadlines
  

• Responsible for the regular evaluation of Maintenance team personnel capability and performance, and takes necessary measures to align efforts and overall performance
  

• Responsible for the Maintenance team progress and customer satisfaction
  

• Responsible to ensure that Maintenance activities is also in line with the cost base
  

• Responsible for the overall achievement of committed KPI ́s and SLA’s
  

• Responsible to ensure the highest quality standards are met, and works are carried out in line with the local Health and Safety rules and regulations
  

• Ensure that all contractual deliverables are adhered to according to the defined Maintenance SLA’s
  

• Act as key escalation point for the customer for all Operational issues
  

• Provide regular reporting on Open Tickets, RCA’s
  

• Owns the governance structure for Operations towards the customer including preparation and attendance at Operational review meetings
  

• Responsible for the scoping, ramp-up and delivery of Operational services towards the customer and successful delivery
  

What we need for this role

• To be successful, you will possess the following skills and attributes:
  

• Educated to Degree Level, preferably in Telecoms, Electronics or Computer Science
  

• Minimum of 8 years Maintenance experience in the Mobile Telecommunication Market
  

• Strong decision-making and management skills
  

• Self-confident and firm stance towards the Customer, Partners, Staff and Subcontractors
  

• Proven ability to control the performance of Staff / Partners / Subcontractors
  

• MS Office Suite (Highly Competent User)
  

• Excel, Word & PowerPoint (High Competence)
  

• Fluent in spoken and written English. German an advantage
  

• Good report writing skills
  

• Willingness to travel as required for short term meetings
  

• Ability to work under tight timelines and demands
  

• A high level of presentation, communication and planning skills.
  

• Effective communicator with excellent inter-personnel and presentation skills
  

• Able to access and communicate with all levels of management
  

• Enthusiastic and positive attitude
  

• Self-motivated, able to work with minimal supervision
  

• Experience working with an offshore support organisation in delivering Telco services
  

What does success look like?

• You will have succeeded in developing excellent customer relations and be seen both internally
  

• and by our customer as the key go to contact to ensure Operational success
  

• You will have identified your key stakeholders and built strong relationships from the outset
  

• You will have developed the Client’s Operational framework in conjunction with customer and internal organisations and understand the key deliverables and dependencies throughout
  

• You will have structured the governance with the customer and developed the means to communicate timeline adherence, risks, issues and mitigation plans
  

For more details contact:

sales(at)manningglobal.com

Quoting reference:

DE_MGIB_CMM_13185

Or call Iulia on:

+49 (0) 89 23 88 98 62

View our latest jobs:

www.manningglobal.com

Follow us on twitter:

@ManningGlobal

If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them.

Please note:

Group Head Office

Manning Global AG

Hohenzollernstraße 60, 80801 Munich, Germany

Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning

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