technical consultant - #2241443

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

The Technical Consultant will be responsible for the pre-sales design of solutions for Enterprise customers aligned with their technical requirements and the business outcomes, the technical negotiations and the handover to delivery teams to guarantee a successful implementation. This role involves working with cross-functional teams to understand customer requirements, develop tailored solutions, and ensure successful deployment. The ideal candidate should have strong technical skills in relevant ICT fields (i.e. networking, cloud technologies, cybersecurity and/or voice) and a customer-centric approach to solution design.

What You Will Do

The Technical Consultant will be responsible for designing technical solutions for clients and advise during the implementation and assurance phases. Key accountabilities include:

• Technical Solution Design: Acting as customer trusted advisor to develop pre-sales technical designs that meet customer requirements and align with business objectives, leveraging expertise in at least two specialized ICT areas (e.g., networking, cloud, cybersecurity, voice).
• Customer Engagement and Technical Negotiations: Participate in customer meetings to gather technical requirements, address inquiries, and negotiate technical aspects of the proposed solution. Present and explain solution designs to customers, ensuring alignment with their technical and business needs.
• Collaboration and Handover to Delivery Teams: Collaborate with Delivery teams to ensure a smooth transition from design to implementation, providing detailed documentation and technical guidance.
• Knowledge Sharing and Mentorship: Contribute to internal knowledge-sharing initiatives, including documenting lessons learned and creating reusable solution templates.
• Continuous Learning and Expertise Development: Stay updated on emerging technologies and industry trends in ICT fields, ensuring that solutions are innovative and competitive. Maintain and expand certifications and technical expertise in key areas to support the development of cutting-edge solutions.
• Alignment with Sales and Product Teams: Collaborate closely with Sales teams to ensure that proposed solutions align with customer needs and commercial strategy.
• Contribution to Team Objectives: Support team-level objectives by contributing to successful deal closures, achieving high customer satisfaction, and enhancing the overall pre-sales function.
  
  

Relationships And Key Contacts

The Technical Consultant will interact with various internal and external stakeholders to ensure successful project delivery. Key relationships and contacts include:

• Sales Team: Collaborate closely with the sales team to understand customer requirements and provide technical support during the sales cycle.
• Customers: Engage with clients at various levels, including senior IT leadership, to understand their needs and provide strategic guidance.
• Internal Stakeholders: Collaborate with product management, engineering and operations teams to ensure alignment and successful project delivery.
• Third-Party Partners: Manage relationships with third-party partners to ensure the delivery of comprehensive and integrated solutions.
• Leadership Team: Provide regular updates and insights to leadership on project progress and strategic initiatives.
  
  

What We're Looking For

• Technical Expertise: Demonstrated ability to design, document, and present complex technical solutions in relevant ICT domains, with at least two areas of demonstrable specialization (i.e., networking, cloud technologies, cybersecurity, voice). Industry-recognized professional certifications in good standing.
• Customer-Facing Experience: Proven track record of engaging with customers to gather requirements, address technical questions, and propose tailored solutions. Strong verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Industry and Market Awareness: Good understanding of ICT industry trends, competitive landscapes, and customer pain points in enterprise environments.
• Continuous Learning: A demonstrated commitment to continuous learning and staying updated on emerging technologies and industry standards. Willingness to pursue advanced certifications or training in relevant ICT areas.
• Education and Experience: Bachelor’s degree in a STEM field or equivalent experience. 2+ years of industry experience in similar roles.
  
  

What We Offer You

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
  
  

Most Recently We Have

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
  
  

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.
  
  

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.